IS THERE TERMS AND CONDITIONS FOR THIS SERVICE

Yes! Our terms and conditions are the basis on which we give our service. It includes our best practices and the accumulation of more than 10 years of experience. You can read our Terms and Conditions before you reserve. Please click here.

WHAT HAPPEND IF MY FLIGHTS IS DELAY

We follow your arrival with your flight number and airline. Our personnel at the airport will know when your flight is delay, they will notice when it arrives, and depending on the passenger's traffic of the day, the estimated time you will be exiting the airport. We will be waiting for you at the airport exit with a sign with your name and our logo.

WHAT HAPPEN IF I LOST A FLIGHT OR A FLIGHT CONECTION

When you lost a connection, or you lost your flight, you should contact us immediately, so we do not wait for you, and then, as soon as you have the new information, you have to let us know as soon as possible, so we can make new arrangements for you to get picked up. The best way to contact us is through WhatsApp at +506 8888 0745, and For WhatsApp, you can click on our webpage on the help button on the right. Or you can contact us through email at info@gorilataxi.com, but it is faster to do it through WhatsApp.

HOW EARLY DO I HAVE TO GET TO THE AIRPORT BEFORE MY FLIGHT DEPARTURE TIME

Airport authorities ask every passenger to be at the airport at least 2 hours before your flight departing time. To this time, you have to add the ride time, but we always ask the passengers to at least add another half hour in case something happened on the way to the airport. You will constantly find road constructions, or even accidents, that make the ride take longer than expected, so to be on the safe side, add from 30 to 60 minutes to your estimated ride time.

WHAT HAPPEN IF I HAVE MORE PEOPLE OR LUGGAGE THAN DECLERED
WHAT HAPPEN IF I TAKE A RIDE WITH OTHER COMPANY
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